Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, The Internet Electrical Store will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

The Internet Electrical Store distributes all products by the following delivery methods:
 
First class & First Class recorded / Royal Mail Airmail & International signed for
UK Mail overnight courier, including next day timed delivery & Saturday delivery (Extra £19.99 charge)
DHL, DPD & TNT - For European Road Trucking, EU express & large European & Rest of World deliveries within 3 & 7 days.

Collection of Goods
 
In some cases you may need the goods same day, our postal code is RH18 5FS, you are welcome to visit us to collect, but please call first to arrange an appointment on 0800 043 5532 or 01342 821433.

Delivery Terms & Conditions

Should The Internet Electrical Store have a rare case of zero stock, we will get part of your order out (if applicable) and email to confirm what has been sent and what is to follow with your order. It is obviously in our interests to send you a complete order asap.
 
You will get an email on purchase to confirm your items, your delivery address and the total price. This will be instantaneous. With orders processed on Saturdays and Sundays, The Internet Electrical Store prides itself in offering a service that can truly compete with the retail stores not just on price, but also on speed of delivery.
 
Should we not have stock of your order within 24 hours of your purchase you will receive either an email from us or a call from one of our customer service staff informing you of any unlikely delay to your order. We will then happily discuss your order and give you an ETA. Obviously if The Internet Electrical Store cannot deliver the products you have requested and paid for, the buyer will be entitled to a full refund.

Damaged Goods

The Internet Electrical Store aims to provide the highest level of service to its customers, but occasionally goods may be damaged and this is likely to be damaged in transit.
 
In this scenario the customer must do the following:
 
Contact The Internet Electrical Store within 7 days of receiving the goods for either a replacement unit or a full refund by replying to your email that confirms receipt of your payment which will come from sales@theinternetelectricalstore.com.

Returned Goods

The Internet Electrical Store is flexible, if you purchase an item and decide you don’t want it or you don’t like the colour, you can send the item back for a refund or exchange.
 
Please note it is the buyers responsibility to ensure The Internet Electrical Store receives the item boxed and in the condition it was received in. (Otherwise see damaged goods above).
 
Our Address is:
 
The Internet Electrical Store: Unit 2, Forest Row Business Park, Station Road, Forest Row, East Sussex, RH18 5DW.